Privacy Policy

1. Introduction

Chronova ("we", "us", "our") operates a watch repair studio at 88 Nimmanhaemin Road, Suthep, Mueang Chiang Mai, Chiang Mai 50200, Thailand. This Privacy Policy explains how we collect, use, store, and protect personal information you provide when contacting us, booking a service, or using this website.

We are committed to handling your personal data responsibly and in accordance with Thailand's Personal Data Protection Act B.E. 2562 (2019) (PDPA), which governs data processing for individuals in Thailand.

2. Data We Collect

We collect personal information only when you choose to provide it. This includes:

• Contact details: Name, email address, telephone number — collected via our contact form or direct communication.
• Service information: Details about your watch and the work requested, provided when booking or dropping off a piece.
• Technical data: IP address, browser type, and page visit data collected automatically through our website analytics tools.
• Cookie preferences: Your consent choices, stored in your browser's local storage.

Legal basis: We process your data on the basis of your consent (for marketing and analytics), the performance of a service contract (when you book a repair), and our legitimate interest in maintaining secure website operations.

3. How We Use Your Data

• To respond to enquiries and provide the watch repair services you have requested
• To send service status updates and collection notifications
• To maintain service history records for your pieces (retained for 5 years from last service, then deleted)
• To improve the website through anonymised analytics
• To fulfil any legal obligations under Thai law

We do not use your data for automated decision-making or profiling. We do not sell your personal data to third parties.

4. Data Sharing

We share personal data only where necessary:

• Payment processors: If payment is taken digitally, your card data is handled by our payment provider and not stored by us.
• Website analytics: Aggregated, anonymised visitor data may be processed by our hosting and analytics providers.
• Legal requirements: We may disclose data if required by Thai law or a competent authority.

5. Data Protection Measures

• Website served over HTTPS with TLS encryption
• Access to client records restricted to studio staff only
• Physical service records stored in locked premises
• Digital contact data stored on password-protected, privately hosted systems
• In the event of a data breach, affected individuals will be notified within 72 hours where practicable

6. Cookies

We use cookies to keep the site functional and to understand how visitors use it. Essential cookies cannot be turned off. Analytics and preference cookies are optional and require your consent. Full details are in our Cookie Policy.

7. Your Rights

Under Thailand's PDPA, you have the right to:

• Access the personal data we hold about you
• Rectify any inaccurate or incomplete data
• Request erasure of your data where it is no longer necessary
• Object to processing based on legitimate interest
• Withdraw consent at any time without affecting the lawfulness of prior processing
• Lodge a complaint with Thailand's Personal Data Protection Committee (PDPC)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies separately.

9. Children's Privacy

Our services are intended for adults (18 years and over). We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our site, please contact us so we can delete it promptly.

10. Policy Updates

We may update this policy periodically. Where changes are material, we will note the new effective date at the top of this page. Continued use of the site after any update constitutes acceptance of the revised policy.

11. Contact — Data Enquiries