Terms & Conditions

1. Definitions

• "Service" — the watch repair, maintenance, and restoration work provided by Chronova at 88 Nimmanhaemin Road, Chiang Mai, or through this website.
• "Client" / "You" — any individual or entity that submits a watch for service or uses this website.
• "We" / "Us" / "Chronova" — the studio operating at 88 Nimmanhaemin Road, Suthep, Mueang Chiang Mai, Chiang Mai 50200, Thailand.
• "Agreement" — these Terms & Conditions together with any written service estimate accepted by the Client.
• "Work Order" — a written or digital record confirming the scope and cost of a specific repair or service job.

2. Acceptance of Terms

By leaving a watch with us for assessment or service, submitting a contact form, or using this website, you agree to these Terms. If you do not agree, please do not use our services or website.

You confirm that you are at least 18 years of age and that any watch submitted is your property or you have authority to authorise work on it.

3. Service Description

Chronova provides three categories of watch care:

• Everyday Care Package (battery renewal, strap adjustment, gasket check, exterior clean)
• Mechanical Tune & Accuracy Check (movement cleaning, lubrication, rate adjustment)
• Heritage Overhaul (ground-up overhaul for older mechanical pieces, multi-day accuracy observation)

Services are provided from our Chiang Mai studio. We do not currently offer postal or collection services outside the Chiang Mai area.

4. Service Process and Client Responsibilities

• You must be the owner of the watch or have written authority to submit it for work.
• You agree to provide accurate information about the piece, including any known defects or prior repairs.
• No work commences without a written Work Order accepted by you. Any change in scope will be discussed and agreed before proceeding.
• You are responsible for collecting the watch within 30 days of notification that it is ready. After 90 days, Chronova reserves the right to charge a storage fee of ฿200 per day.
• Watches uncollected after 180 days of notification will be considered abandoned, and Chronova may dispose of them in accordance with Thai law.

5. Payment Terms

• All prices are quoted and payable in Thai Baht (฿).
• Standard service prices: Everyday Care ฿3,800 | Mechanical Tune ฿12,500 | Heritage Overhaul ฿34,000. These are starting prices; any scope additions will be agreed in writing before proceeding.
• Payment is due in full upon collection of the watch. We accept cash and major bank transfers. Card payment availability may vary.
• For Heritage Overhaul jobs, a deposit of 30% of the quoted cost is required before work commences.
• Parts sourced specifically for a job are non-refundable once ordered.

6. Cancellations and Returns

• You may cancel a service before work has started with no charge. Once work has commenced, reasonable costs incurred (parts, bench time) will apply.
• If you are dissatisfied with completed work, please notify us within 7 days of collection. We will review the concern and, where workmanship is at fault, address it without further charge.
• We do not accept returns of serviced watches where the issue is unrelated to our work, or where the watch has been opened by another party after collection.

7. Intellectual Property

All content on this website — text, images, design, and structure — is the property of Chronova or its licensors. You may not reproduce, redistribute, or use it commercially without written permission.

8. Disclaimers

• Watch repair involves inherent uncertainty, particularly with aged or unusual movements. While we take every care, we cannot guarantee specific outcomes for all pieces.
• We are not responsible for pre-existing conditions in a watch that become apparent during, but were not caused by, our work.
• Website content is provided for general information and does not constitute professional horological, legal, or financial advice.

9. Limitation of Liability

Chronova's liability for any claim arising from our services is limited to the amount paid for the specific service job to which the claim relates.

We are not liable for indirect, consequential, or incidental losses, including sentimental value, loss of use, or damages arising from delays beyond our reasonable control (force majeure).

10. Indemnification

You agree to indemnify Chronova against any third-party claims arising from your submission of a watch you did not have authority to submit, or from your breach of these Terms.

11. Termination

Either party may end a service arrangement before work commences. Once a Work Order is in progress, cancellation is governed by Section 6. Chronova reserves the right to decline future bookings from any party who has acted in bad faith or in breach of these Terms.

12. Dispute Resolution

These Terms are governed by the laws of the Kingdom of Thailand. In the event of a dispute, both parties agree to attempt resolution informally in the first instance by contacting us at [email protected].

If informal resolution is not achieved within 30 days, disputes will be referred to the competent courts of Chiang Mai Province, Thailand, which shall have exclusive jurisdiction.

13. General Provisions

• Entire Agreement: These Terms, together with any accepted Work Order, constitute the entire agreement between the parties.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full effect.
• Waiver: Failure to enforce any provision on one occasion does not constitute a waiver of future enforcement.
• Assignment: You may not assign rights under this Agreement without our written consent. We may assign operational responsibilities internally without notice.

14. Changes to These Terms

We may update these Terms to reflect changes in our services or Thai law. The updated version will be posted on this page with a new effective date. Continued use of our services constitutes acceptance.

15. Contact — Legal Enquiries